Legal Notice

All content of this web site www.ci-labo.com.sg (the “Web Site”) is owned or controlled by Johnson & Johnson Pte. Ltd. and is protected by worldwide copyright laws.

You may download content only for your personal use for non-commercial purposes but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way.

The owners of the Web Site will use reasonable efforts to include up-to-date and accurate information the Web Site, but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of the Web Site shall not be liable for any damages or injury resulting from your access to, or inability to access, the Web Site, or from your reliance on any information provided at the Web Site. The Web Site is for residents of Singapore.

The Web Site may provide links or references to other sites but the owners of the Web Site have no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of the Web Site.

The trademarks, service marks, trade names, trade dress and products in the Web Site are protected in Singapore and internationally. No use of any of these may be made without the prior, written authorization of the owners of the Web Site, except to identify the products or services of the owner.

Any personally identifiable information in electronic communications to the Web Site is governed by the Web Site’s Privacy Policy. The owners of the Web Site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

The sender of any communications to the Web Site or otherwise to the owners of the Web Site shall be responsible for the content and information contained therein, including its truthfulness and accuracy.

Registered office address:

Johnson & Johnson Pte Ltd
Ascent, 2 Science Park Drive, #07-01
Singapore 118222

Privacy Policy

LAST UPDATED: December 2017

Welcome to the Singapore web site for Dr Ci:Labo, brought to you by Johnson & Johnson.

Johnson & Johnson Pte Ltd is concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the Web site or Web property (including, for example, a mobile Web site or application) operated and controlled by us from which you are accessing this Privacy Policy (each, the “Site”). By providing personal information to us or by using the Site, you agree to the terms and conditions of this Privacy Policy.

INFORMATION COLLECTION

Information You Provide

Some areas of the Site may ask you to submit personal information in order for you to benefit from the specified features (such as asking us to send you marketing communications about Dr Ci:Labo products) or to participate in a particular activity (such as ordering Dr Ci:Labo products on-line). A full description of how this personal information may be processed, used, disclosed or stored by us is given to you in our Privacy Notice at the point of collection. You will be informed what information is required and what information is optional.

We may combine the information you submit with other information we have collected from you, whether on- or offline. We may also combine it with information we receive about you from other sources, such as other Johnson & Johnson Operating Companies, publicly available information sources (including information from your publicly available social media profiles), and other third parties.

Passive Information Collection and Use

As you navigate around the Site, certain information can be passively collected (that is, gathered without your actively providing the information), using various technologies. We and our third party service providers passively collect and use information in a variety of ways, including:

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Site through a mobile device.

Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Site. We also use cookies to recognize your computer or device, which makes your use of the Site easier, such as to remember what is in your shopping cart. In addition, we use cookies to gather statistical information about Site usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Site. We may also use cookies in online advertising to track consumer responses to our advertisements.

You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Site. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about cookies, please visit http://www.allaboutcookies.org.

Using Flash cookies: Our use of Adobe Flash technology (including Flash Local Stored Objects (“Flash LSOs”)) allows us to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Site, and collect and store information about your use of the Site. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Site or our online content.

Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Site pages and HTML-formatted e-mail messages to, among other things, track the actions of Site users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Site usage and response rates.

Online behavioral advertising: The use of cookies, pixel tags, web beacons, clear GIFs, or other similar technologies allows our third-party vendors to deliver advertisements about our products and services when you visit the Site or other web sites or web properties across the Internet. These vendors may place pixel tags, web beacons, clear GIFs, or similar technologies on the Site and other websites or web properties, and also place or recognize third-party cookies when you visit the Site or other sites or web properties. They may use information about your visits to the Site and other web sites or web properties to provide advertisements about goods and services that may be of interest to you.

IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.

Device Information: We may collect information about your mobile device, such as a unique device identifier.

How We Use and Disclose Information

We use and disclose information you provide to us as described to you in our Privacy Notice at the point of collection.

We may also use information from or about you:

  • to respond to your inquiries and fulfill your requests, such as to send you documents you request or e-mail alerts;
  • to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies and/or other administrative information; and
  • for our business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our products and services, identifying Site usage trends, personalizing your experience on the Site by presenting products and offers tailored to you, and determining the effectiveness of our promotional campaigns.

We may also disclose information collected through the Site:

  • to our affiliates for the purposes described in this Privacy Policy. Johnson & Johnson Pte Ltd is the party responsible for the management of the jointly-used Personal Information. A list of our affiliates is available here http://www.investor.jnj.com/governance/sec-filings.cfm (click on the link for Form 10K, Exhibit 21, under “SEC Filings”).
  • to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail and direct mail delivery services, credit card processing, auditing services, and other services, in order to enable them to provide services; and
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

In addition, we use and disclose information collected through the Site as we believe to be necessary or appropriate: (a) as permitted or required by applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. We may also use and disclose information collected through the Site in other ways, with your consent.

We also use and disclose information we collect passively as described above, under “Passive Information Collection and Use,” and for any other purpose, except where we are required to do otherwise under applicable law (for example, if we are required to treat such information as personal information). In addition, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.

THIRD PARTY SITES AND SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property (including, without limitation, any application) that is available through this Site or to which this Site contains a link. The availability of, or inclusion of a link to, any such site or property on the Site does not imply endorsement of it by us or by our affiliates.

SECURITY

We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your personal information

We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt out from:

  • Receiving marketing communications from us: If you have previously given us your express consent and no longer want to receive marketing communications from us on a going-forward basis, you may opt out of receiving them by sending an e-mail to the e-mail address stated in “Contacting Us” section below. In your response to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent. For example, if you no longer wish to receive marketing e-mails or direct mail from us, tell us that, and provide your name and e-mail or postal address.

We will comply with your request(s) within any timeframe required by applicable law or otherwise as soon as reasonably practicable. Please also note that if you opt out of receiving marketing-related messages from us, we may still send you important transactional and administrative messages, from which you cannot opt out.

How you can access, change, or delete your personal information

If you would like to review, correct, update, or delete the personal information that you have provided via the Site, please contact us by sending an e-mail to the e-mail address stated in “Contacting Us” section below. We will comply with your request within any timeframe required by applicable law or otherwise as soon as reasonably practicable.

RETENTION PERIOD

We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation.

USE OF SITE BY MINORS

The Site is not directed to individuals under the age of 18 and we request that these individuals not provide Personal Information through the Site.

CROSS-BORDER TRANSFER.

By using our Site or by providing consent to us (where required by law), you agree to the transfer of your personal information to countries outside of your country of residence for the purposes specified in this Privacy Policy. Where we do transfer your personal information to our affiliates or our contracted services providers based outside of Singapore we ensure, by means such as contracts and personal data transfer agreements, that your personal data is protected at all times in accordance with applicable Singapore privacy laws, regulations or binding codes.

SENSITIVE INFORMATION

Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise to us. In those cases where we may request or invite you to provide sensitive information, we will do so with your express consent.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us by e-mail at JNJConsumerCare@consg.jnj.com or please write to the following address:

Johnson & Johnson Pte Ltd
Ascent, 2 Science Park Drive, #07-01
Singapore 118222

Shipping Policy

  • International shipping is not available at the moment.
  • You can manage your shipping address through “Profile” page or when you check out.
  • Complimentary local shipping with no min. purchase required.
  • All orders will be shipped out within 2 business days after received.
  • Orders received on the weekend or public holidays will be processed on the next business day.

Return Policy

You may choose to return unused, unopened merchandise within 7 working days of receipt. Please contact us at JNJConsumerCare@consg.jnj.com for any returns.

We will appreciate if you can include as much detail as you can about the return (what items and why)

However, do note that we reserve our rights to reject any returns if the said returns are in a condition that is unacceptable. You may wish to further note that we also do not accept any returns of merchandise purchase on sale.

Once your request has been approved, we will send you an email to confirm and arrange for the returns as soon as possible, of which usually takes up to 7 workings days.

Refund will be applied to your original payment method. Any refund will automatically be issued to the card you used to place the original order. This typically takes a few working days, dependent on your bank/card issuer. Please note shipping fee will not be refund unless returning reason is due to our product’s purity, quality and authenticity.